Customer Relationship & Billing Executive

We are looking for a proactive and-focused Customer Relationship & Billing Executive to manage customer relationships, drive engagement, and support billing, payment, sales, and retention activities.

Key Responsibilities
Manage and update customer information and reco customerrds in the CRM system.
Handle customer queries, feedback, complaints, and follow-ups professionally.
Track leads, customer interactions, sales follow-ups, and conversions.
Build and maintain strong relationships with existing and prospective customers.
Coordinate with Sales, Marketing, Operations, and Accounts teams to ensure a smooth customer experience.
Handle billing and payment-related activities, including invoice status, payment follow-ups, and outstanding dues.
Maintain accurate billing, payment, and transaction data.
Coordinate with the Accounts/Finance team for payment reconciliation and resolution of billing-related issues.
Prepare CRM, billing, and payment-related reports for management.
Identify opportunities for upselling, cross-selling,



and customer retention.

Required Skills
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Positive knowledge of MS Excel and CRM software.
Basic understanding of billing and payment processes.
Robust follow-up, coordination, and analytical skills.
Excellent attention to detail and data accuracy.
Ability to manage multiple tasks and meet deadlines.
Ability to work independently and as part of a team

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Perks
Cell phone reimbursement
Paid sick time
Paid time off

Work Location: In person

📌 Customer Relationship Executive Indore (India)
🏢 Digital Marketing
📍 India