Job Responsibilities
Handle inbound/outbound customer calls for international clients.
Understand customer queries and provide accurate and timely resolutions.
Maintain professional communication and deliver a high-quality customer experience.
Identify customer requirements, troubleshoot basic issues where applicable, and provide appropriate solutions.
Follow defined process guidelines, quality standards, and compliance requirements.
Document customer interactions accurately in the CRM/system.
Escalate complex issues to the appropriate team whenever required.
Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Eligibility
Graduate / Undergraduate candidates can apply, depending on the process.
Freshers with excellent English communication skills are welcome.
Candidates with prior international BPO/customer service experience will be preferred.
Excellent verbal communication and active listening skills.




Comfortable working in 247 rotational shifts.
Basic computer knowledge and ability to work on multiple applications.
Candidates should be customer-focused, confident, and qualified.

Skills Required
Excellent spoken English and neutral/global accent.
Solid communication and interpersonal skills.
Valuable listening and problem-solving abilities.
Basic computer and typing skills.
Ability to handle customers professionally, including difficult situations.
Willingness to work rotational shifts and rotational week-offs.

Compensation & Benefits
Freshers: Up to 3 LPA, depending on the process.
Experienced candidates: Up to 7 LPA, or as per industry standards and relevant experience.
Transport / cab facility, incentives, allowances and other benefits may vary depending on the client/process

📌 Customer Service International Voice Process Pune (India)
🏢 Emblaze Hiring Solutions
📍 India