Hiring for a reputed IT Company at Ahmedabad.

Robust English communication is mandatory

Responsibilities
Respond to customer inquiries via chat promptly and professionally.
Troubleshoot technical issues and provide appropriate solutions.
Escalate complex or unresolved issues to a higher level of support.
Guide customers through website navigation and troubleshooting steps.
Maintain customer interaction logs and update relevant information in the system.
Communicate product information and updates to customers.
Assist in processing orders, cancellations, and refunds as needed.
Collaborate with team members to improve customer support processes.
Follow up with customers to ensure their issues have been resolved.
Stay up to date with company products and services.




Monitor and manage multiple chat conversations simultaneously.
Analyze customer feedback and report recurring issues to management.
Provide product recommendations based on customer needs and preferences.
Adhere to company policies and procedures in resolving customer complaints.
Participate in regular training sessions to enhance product knowledge and customer service skills.
Identify prospects for improving customer experience and share insights with the team.

Pay: ₹20,000.00 - ₹38,000.00 per month

Perks
Commuter assistance
Food provided
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Representative Makarba
🏢 DRP Career Sphere
📍 Makarba