Key Responsibilities of Customer Success Executive
Build and maintain solid, long-term relationships with customers.
Act as the primary point of contact for customers and understand their requirements and concerns.
Ensure successful onboarding and smooth implementation.
Regularly follow up with customers to ensure satisfaction and resolve issues promptly.
Coordinate with internal teams such as Vertical Head, Finance, and Operations to address customer requirements.
Monitor customer usage, engagement, and overall satisfaction.
Proactively identify customer needs and prospects for upselling/cross-selling where appropriate.
Handle customer queries, complaints, and escalations professionally and ensure timely resolution.




Conduct regular customer reviews and provide updates on ongoing activities, issues, and deliverables.
Maintain accurate records of customer profile, interactions, requirements, feedback, and action items.
Collect customer feedback and communicate improvement suggestions to relevant internal teams.
Support contract renewals and ensure timely follow-up for renewals, payments, and pending commercial matters.
Ensure commitments made to customers are tracked and fulfilled within agreed timelines.
Contribute to improving customer retention, satisfaction, and overall customer experience.

📌 Customer Success Executive Ahmedabad
🏢 Nupeak It Services
📍 Ahmedabad