Key Responsibilities:

nCustomer Success & Onboarding

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Take ownership of Assistly customers after technical implementation is completed.
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Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes.
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Serve as a point of contact for customer billing and account-related questions.
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Coordinate with Sales, Technology, and Finance teams to resolve customer issues.
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Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.
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nFinance & Business Operations

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Support billing, invoicing, payment tracking, and basic accounting activities.
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Review and process employee and corporate sales expense reimbursements.
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Respond to employee questions regarding timesheets, expenses, and operational processes.
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Calculate and track sales commissions and incentive payouts based on approved compensation plans.
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Maintain accurate records, trackers, reconciliations, and supporting documentation.
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Assist with other day-to-day finance and business operations activities.
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nWhat We're Looking For





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Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field.
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2–4 years of experience, preferably within a B2B SaaS or technology company.
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Experience in SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred.
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Excellent spoken and written English communication skills, with confidence interacting directly with U.S.-based customers.
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Ability to clearly explain billing, invoices, processes, and basic financial information to customers.
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Valuable understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions.
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Robust Excel/Google Sheets skills and attention to detail.
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Experience with CRM, billing, accounting, or SaaS platforms is a plus.
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Solid ownership, organization, follow-through, and problem-solving skills.
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Must be comfortable working a night shift aligned with U.S. business hours.
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📌 Customer Success & Operations Associate Night Shift Hyderabad
🏢 Assistly | Senior Care Software
📍 Hyderabad