2–3 Years
L1/L2 support for Windows, hardware, software, printers & peripherals.
Basic knowledge of Networking, Active Directory & Microsoft 365.
Handle IT tickets, onboarding/offboarding & asset management.
Troubleshoot LAN, Wi-Fi, VPN, DNS/DHCP and system issues.
E-commerce platform knowledge is mandatory, including understanding platform updates and changes.
Valuable communication and troubleshooting skills required.
Qualification: Diploma/Bachelor’s in IT/CS or related field.