We are looking for a Customer Support Associate – Seller Support to assist e-commerce sellers across their complete seller journey. You will handle seller queries, troubleshoot issues, provide accurate resolutions and ensure a smooth seller experience across supported channels.

nRequirements

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Minimum experience of 6 months in E-commerce, Seller Support, Customer Support, Contact Centre or BPO.
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Excellent verbal and written communication skills.
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Strong customer/seller service orientation with empathy and active listening.
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Valuable problem-solving and troubleshooting abilities.
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Comfortable working in a high-volume, target-driven workplace.
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Robust attention to detail and ability to follow SOPs and policies.
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Comfortable working across multiple systems and tools.
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Ability to handle difficult customer interactions professionally.
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Willingness to learn recent products, processes and systems quickly.
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nKey Responsibilities

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Handle seller queries through voice, chat and email.




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Understand seller concerns and provide accurate resolutions within defined processes and SLAs.
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Support sellers across onboarding, account management, catalog, listings, pricing, inventory, orders, fulfilment, shipping, returns, refunds and payments.
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Assist with seller performance, account health, promotions, disputes and appeals.
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Diagnose issues using SOPs, knowledge resources and internal systems.
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Manage escalations appropriately and ensure proper follow-up.
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Maintain accurate case notes and documentation in CRM/case-management systems.
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Meet individual quality, productivity, AHT, SLA, FCR and attendance targets.
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Identify recurring seller issues and share Voice of Seller insights.
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Participate in training, coaching, calibration and continuous improvement initiatives.
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nBudget- upto 32,000 per month

📌 Customer Support Associate Pune (India)
🏢 SocialKraft
📍 India