Handle customer inquiries on telecom services, billing, accounts, subscriptions, and connectivity.
Resolve customer issues and troubleshoot basic technical problems.
Manage complaints and cases while targeting high FCR and CSAT.
Maintain accurate CRM records and follow up on open cases.
Coordinate with technical, billing, sales, and network teams within SLAs.
Support activations, upgrades, cancellations, and account changes.
Meet KPIs including AHT, FCR, CSAT, SLA, and quality scores.
Ensure compliance with customer data and company procedures.
Identify recurring issues and contribute to service improvement.
Pay: From ₹130,000.00 per month
Advantages
Commuter assistance
Health insurance
Paid sick time
Provident Fund
Ability to commute/relocate
Lucknow, Uttar Pradesh (Lucknow): Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)