Job Title: Customer Support Executive

Experience: 0–2 Years

Location: Naraina Vihar, Delhi

Company: Roadcast Tech Solutions Pvt. Ltd.

About Roadcast

Roadcast is a fast-growing logistics automation platform helping businesses scale through its AI-powered mobility management suite. Our solutions enable organizations to build smarter, more efficient supply chains.

Role Overview

We are looking for a Customer Support Executive (0–2 years / Freshers welcome) who is enthusiastic, customer-focused, and eager to learn. You will be responsible for assisting customers, resolving their queries, and ensuring a smooth support experience while working closely with internal teams.

Key Responsibilities
Respond to customer queries via phone, email, and support tools.
Assist customers in resolving basic technical and product-related issues.
Handle inbound calls and provide real-time support to customers.
Create and update support tickets with accurate details.




Follow up with customers to ensure timely resolution.
Escalate complex issues to relevant teams when required.
Maintain proper documentation of customer interactions.
Deliver a positive customer experience in every interaction.

Skills Required
Valuable communication skills (verbal & written).
Basic computer knowledge and technical understanding.
Solid problem-solving and learning attitude.
Active listening and customer-handling skills.
Attention to detail.
Ability to multitask in a quick-paced environment.

Qualifications
Bachelor’s degree (preferred).
Freshers or up to 2 years of experience in customer support/technical support.
Familiarity with CRM tools is a plus.
Interest in logistics/technology domain is an added advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Naraina
🏢 Roadcast Tech. Solutions
📍 Naraina