About Us

At AVW Global Transports & Logistics LLP, we don’t just move cargo — we move businesses forward. As a quick-growing logistics and transport company, we are committed to delivering reliable, professional, and customer-focused logistics solutions across multiple industries. We believe in building long-term relationships through service excellence, operational efficiency, and customer satisfaction.

Job Role

We are seeking a proactive and customer-oriented Customer Support Executive to manage client communication, shipment coordination support, and customer relationship management. The ideal candidate should possess excellent communication skills, solid problem-solving abilities, and the confidence to handle customer interactions professionally and efficiently.

Key Responsibilities
Handle customer inquiries through phone calls, WhatsApp, emails, and other communication channels.
Provide shipment updates and coordinate closely with the operations team.
Resolve customer complaints and ensure timely follow-ups for issue resolution.
Maintain accurate customer records and regularly update CRM/database systems.
Coordinate with transporters, warehouse teams, and clients to ensure smooth operational flow.
Support documentation processes and order tracking activities.




Ensure high levels of customer satisfaction through professional and timely communication.
Prepare and submit daily customer support reports to management.

Requirements
Bachelor’s degree in any discipline.
Good communication skills in English and Malayalam; Tamil proficiency is an added advantage.
Basic knowledge of MS Office, Google Sheets, and qualified email communication.
Ability to multitask and perform effectively under pressure.
Strong coordination, interpersonal, and organizational skills.
Previous experience in logistics or customer support will be considered an advantage.

Preferred Skills
Customer handling and conflict resolution abilities.
Team coordination and collaboration skills.
Effective time management and multitasking capability.
Professional phone etiquette and communication skills.
Quick learning ability and adaptability in a rapid-paced environment.

Salary & Benefits
Competitive salary package based on experience and skills.
Career growth and professional development opportunities.
Friendly, supportive, and dynamic work environment.
Performance-based incentives.

Work Location: In person

📌 Customer Support Executive Freight Forwarding Kochi
🏢 AVW Global Logistics and transports
📍 Kochi