Role & responsibilities
Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal • Provide proper Resolution for the grievance cases received Residents through Mail /Post from • Work on the set of complaints, segregate based on the risk levels and ensure remediation • Assist in any other work incidental to the resolution of grievances, preparation of educational material • Work closely with internal and external teams on enrolment and authentication issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.




Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials • To find out Duplicate Enrollments through Analysis • Follow up with MSP for proper solution for various Service Requests created • Drafting the reply for RTI query • Any other task assigned by ADG(Biometric) or UIDAI

Preferred candidate profile
(a) BE / B Tech in Computer Science / MCA/Engineering with 5 years of experience in total and 4 years in grievances support or customer support or • (b) Bachelor in Science with 8 years of experience including 6 years in grievances support or customer support with positive knowledge of computer • (c) Internal to UIDAI contractual or outsourced staff- B Tech/ BE total 5 year experience and minimum 3 years of experience with UIDAI in technical tasks only

📌 Grievance Support Executive Bengaluru
🏢 National Institute for Smart Government (NISG)
📍 Bengaluru