Job Description

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities Education: Graduate & Undergraduate both can apply Interview Mode: Virtual Interviews are available Working Days: 5.5 Days working Language proficiency: must be certified at least at the C1 level. Comfortable with rotational shifts & fast-paced workplace.



● Handle 40–50 inbound customer calls per day related to E-Commerce retail services. ● Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests ● Provide clear, professional, and empathetic customer support. ● Follow standard operating procedures while resolving customer issues. ● Maintain high-quality service and adhere to defined KPIs. ● Accurately document customer interactions in the system.

📌 Internation Voice process (Jaipur)
🏢 JMD Technologies
📍 Jaipur