Flax is a health-focused food brand operating on a central kitchen + cloud kitchen model. We deliver clean, nutritious meals with strict focus on hygiene, speed, consistency, and systems.
Role Overview
The Shift Incharge is responsible for smooth shift-level operations, ensuring correct order flow, hygiene compliance, team coordination, and timely dispatch of orders during their assigned shift.
This is a hands-on role, ideal for someone who understands delivery operations and can manage pressure during peak hours.
Manage end-to-end operations during the assigned shift
Ensure smooth order processing and correct packing for all delivery orders
Coordinate rider handovers and manage delays proactively
Maintain Flax hygiene, quality, and SOP standards:
Supervise outlet staff during the shift and ensure discipline
Handle basic customer complaints and escalate when required
Coordinate with Outlet Manager and Central Kitchen team
Ensure outlet cleanliness and readiness at all times
Support daily reports related to sales, complaints, and wastage
Required Skills & Experience
6 months - 2 years experience as Shift Incharge / Team Leader / QSR staff
Experience with online portal order handling preferred
Basic understanding of hygiene, food safety, and SOPs
Positive communication and team coordination skills
Ability to work under pressure and during peak hours
Willingness to work in rotational shifts
Pay: ₹16,000.00 - ₹20,000.00 per month
Application Question(s):
How many years of experience do you have as a Shift Incharge, Team Leader, or Shift Supervisor in a QSR or cloud kitchen?
Are you comfortable working in a delivery-only cloud kitchen with pre-prepared food from a central kitchen?
Are you willing to work in rotational shifts, including weekends and peak hours?
What is your expected monthly salary?
Have you handled online portals order processing and rider handovers before?