Associate Customer Support - Japanese Speaker (Online Shopping Platform)

Location: Cyberjaya, Malaysia
Employer: Tech Mahindra
Work Mode: Full time | Work from Office (No Remote Option)

Job Overview

We are hiring Japanese-speaking Customer Support Associates to support a leading online shopping platform.

Open to Malaysians & All Nationalities
JLPT N1 Holders or Native Japanese Speakers
No English Required

Requirements:
JLPT N1 Certification OR Native Japanese Speaker
Diploma or Bachelor’s Degree (mandatory)
Willing to work rotational shifts
Willing to relocate to Malaysia

Salary & Allowances
RM 8,000 - RM 9,000 Basic (Based on CS Experience)
RM 500 Transportation Allowance
Shift Allowance (Applicable for Afternoon Shifts)

Expat Advantages
Employment Visa Support
One-way Flight Ticket Reimbursement




1 Week Hotel Accommodation Reimbursement
Inpatient Medical Coverage up to 80,000 USD (Self & Family)
Outpatient, Dental & Optical Advantages
Annual Leave, Medical Leave, Maternity & Paternity Leave

Working Hours

Rotational Shifts (5 Days a Week)
8AM-5PM
9AM-6PM
1PM-10PM
3PM-12AM (MYT)

Hiring Process
Japanese Language Assessment
Customer Service Logical Assessment
Japanese Typing Test (Screenshot Required)
Pre-Screening Round
Operations Interview

Visa processing timeline: Approximately 2 months after selection

Pay: ₹100,000.00 - ₹200,000.00 per month

Work Location: In person

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