Customer Service Representative
Position: Customer Service Representative
Location: On-site (Hawaii business hours)
Employment Type: Full time
Salary: Competitive and based on experience

As a vital part of our team, you will contribute to customer satisfaction and retention by providing timely and skilled responses while maintaining accurate records.
Requirements:
Key Responsibilities
Issue Resolution - Identify customer needs and provide effective solutions, escalating complex issues as appropriate.
Order and Account Support - Assist customers with order status, account updates, and general information.
Data Entry and Record Keeping - Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
Team Collaboration - Work closely with other departments to ensure customer satisfaction and improve service delivery.





Required Skills & Qualifications
Customer service experience - Previous experience in a customer-facing role is preferred.
Excellent communication skills - Transparent and effective verbal and written communication abilities.
Problem-solving skills - Ability to handle and resolve customer concerns professionally and efficiently.
Organized and detail-oriented - Capable of managing multiple tasks and maintaining accuracy.
Technologically proficient - Comfortable using CRM and other relevant software.

Preferred Qualifications
Experience with customer support tools and platforms - Familiarity with Zendesk, Freshdesk, or similar is an advantage.

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