Receptionist (Fluent English-Speaking)

Replay Physio - Vashi Clinic, Navi Mumbai

About Replay Physio

Replay Physio is a leading orthopedic and sports physiotherapy practice with multiple clinics across Mumbai and Navi Mumbai. We specialise in evidence-based rehabilitation, post-surgery recovery, sports injury management, and advanced physiotherapy solutions.

Our mission is straightforward:
Deliver structured, premium, result-driven rehabilitation.

Role Overview

We are looking for a confident, well-spoken, English-speaking Receptionist to be the first point of contact at our Vashi clinic.

This role is critical — you are the face and voice of Replay Physio.

You will:
Handle patient inquiries (walk-in, phone, WhatsApp)
Coordinate appointments and schedules
Support discovery call bookings
Ensure a smooth and premium patient experience

Key Responsibilities

1️ Front Desk Management
Greet and assist patients professionally
Maintain a welcoming and organised reception area
Manage appointment scheduling software
Confirm and remind patients about appointments





2️ Call Handling & Lead Conversion
Handle inbound calls from Google/Meta ad leads
Convert inquiries into discovery calls with senior physiotherapists
Share basic clinic details and location information
Route medical queries appropriately (without diagnosing)

3️ Administrative Support
Maintain patient records accurately
Coordinate with physiotherapists regarding schedules
Handle billing coordination and payment tracking
Manage basic Excel/Google Sheets data entry

4️ Communication & Brand Representation
Speak fluent English (Hindi and Marathi preferred)
Maintain a calm, confident, and positive tone
Represent Replay Physio’s premium brand positioning

Required Skills & Qualifications
Graduate preferred
Fluent spoken English (mandatory)
Minimum 1 year experience in reception/front desk/customer service
Comfortable with computers, WhatsApp Business, Google Sheets
Solid inte

📌 Medical Receptionist Vashi
🏢 REPLAY PHYSIO
📍 Vashi