Issue Resolution: Troubleshoot problems, address complaints with empathy, and provide step-by-step guidance to resolve customer concerns.
Record Keeping: Maintain accurate logs of customer interactions, transactions, and feedback using CRM software like Salesforce or Zendesk.
Escalation Management: Identify complex issues that require specialized intervention and route them to the appropriate internal departments.
Proactive Support: Follow up with customers to ensure full resolution and satisfaction, and inform them of recent products or promotions.
Team Leadership (Senior Levels): Supervise junior staff, design training programs, and monitor team performance metrics like CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score). LinkedIn +6

Key Skills & Qualifications
Education: Usually requires a High School Diploma for entry-level roles,



while a Bachelor's Degree in Business or Communications is preferred for executive or lead positions.
Communication: Exceptional verbal and written skills, including active listening and the ability to adapt tone to different customer personalities.
Soft Skills: High levels of empathy, patience, and emotional intelligence to handle difficult or angry customers professionally.
Problem-Solving: Ability to think critically and "outside the box" to find creative solutions within company policy.

Job Types: Full time, Permanent, Fresher

Pay: ₹23,000.00 - ₹32,000.00 per month

Perks:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Jaipur
🏢 A.R.S Arm of India Financial Services
📍 Jaipur