Job Description

Summary:

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We are looking for a high-performing City Head to lead our Upselling Sales function in the city. The

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role involves driving revenue growth from our existing customer base through effective upselling

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strategies, managing a team of Area Sales Managers (ASMs) and Relationship Managers (RMs), and

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ensuring all performance targets are consistently achieved.

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Eligibility Criteria:

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- Two-Wheeler along with Driving License
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- Laptop for Client Demo
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Roles and Responsibilities:

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● Team Management:

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○ Lead, mentor, and manage a team of ASMs and RMs in the city.

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○ Ensure each team member meets their targets and follows the sales process.

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○ Conduct daily/weekly reviews to track performance, productivity, and pipeline

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health.

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○ Foster a high-performance culture and accountability across the team.

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● Revenue & Target Achievement:

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○ Own the city's monthly upselling revenue targets and deliver consistent growth.

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○ Drive adoption and increased usage of all VAS offerings across the existing customer

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base.

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○ Strategically push higher-value plans and services to increase average revenue per

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customer.

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● Sales Strategy Execution:





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○ Create and implement city-level sales plans based on company objectives.

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○ Monitor market trends, customer feedback, and competitor activity to fine-tune

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strategy.

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○ Collaborate with marketing and product teams to run city-specific campaigns.

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● Process & Reporting:

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○ Ensure 100% CRM compliance and data hygiene.

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○ Share daily/weekly performance reports with leadership.

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○ Conduct regular field visits to support ASMs & RMs and ensure on-ground

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alignment.

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● Customer Success & Retention:

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○ Work closely with the support and operations team to ensure existing clients are

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satisfied.

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○ Help resolve escalated customer issues and ensure long-term retention.

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Additional Qualification and Skills:

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- Bachelor's degree is preferred .
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- Qualified experience of 6-9 years in Sales.
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2● Problem-solving attitude

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- Customer-oriented mindset
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- Knowledge of customer relationship management (CRM) practices
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- Influencing Skills
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- Presentability is required
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- ● Fluent in communication
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📌 City Head - Upselling -Indore
🏢 Petpooja
📍 Indore