Key Responsibilities
Manage end-to-end client onboarding for Bulk SMS, WhatsApp Business API, and IVR platforms and Other Omni-channels.
Presenting Demos to the Clients of Bulk SMS, WhatsApp Business API, and IVR platforms and Other Omni-channels.
Configure client accounts, routes, sender IDs, templates, and campaign settings.
Act as the primary point of contact for assigned client accounts.
Conduct product demos, platform walkthroughs, and usage training for clients.
Support API integrations (HTTP/SMTP) and troubleshoot technical issues.
Enable WhatsApp Business verification, Embedded Sign-Up (ESU), chatbot setup, and account provisioning.
Execute and monitor SMS, WhatsApp, and IVR campaigns.
Track delivery reports, credits usage, traffic flow, and account health.
Analyze logs and reports to identify and resolve delivery or configuration issues.
Handle DLT registration, sender ID and template approvals, and TRAI compliance.
Ensure adherence to fraud prevention, spam control, and audit requirements.
Coordinate with internal technical, operations,



and vendor teams for issue resolution.
Maintain regular communication with clients on updates, issues, and improvements.
Document SOPs, workflows, and client-specific configurations.

Required Skills & Qualifications

Experience:2+ years

Experience in CPaaS, telecom, SaaS, or customer success roles

Hands-on experience with Bulk SMS, WhatsApp Business API, and IVR platforms

Technical Skills
API integration and troubleshooting (HTTP/SMTP)
WhatsApp Business enablement and chatbot configuration
Campaign execution, delivery issue resolution, and log analysis
DLT registration and TRAI compliance management

Qualified Skills
Solid client communication and relationship management
Problem-solving and root cause analysis
Effective time management and multitasking across accounts
Cross-functional team collaboration and coordination

Tools & Technologies
CRM tools
Excel / Google

📌 Account Associate Lakdikapul
🏢 Tyro Digital
📍 Lakdikapul