Job Description

This is a senior leadership role for someone with deep agency experience and a proven track record in real estate client servicing. You will own a portfolio of 5–6 clients end-to-end — accountable not just for delivery, but for the commercial health, growth, and retention of every account. You will be the senior-most point of contact for clients, the face of the agency in key relationships and industry circles, and the leader responsible for building and mentoring a solid servicing team beneath you.

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Responsibilities

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- Own revenue and retention targets across the assigned portfolio, with accountability for account profitability and year-on-year growth
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- Own and manage senior stakeholder relationships and expectations on both client and agency side
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- Serve as the top point of contact for client escalations, resolving issues with sound judgment and urgency
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- Oversee day-to-day operations across 5–6 clients, ensuring consistent quality and delivery standards
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- Identify and drive upsell and cross-sell opportunities to grow account value and agency revenue
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- Represent the agency in industry forums, client events, and networking opportunities to build the agency's profile
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- Partner with creative, copy, and strategy teams on the bigger picture — shaping campaign direction and brand strategy
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- Lead client pitches, renewals, and commercial negotiations on the portfolio
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- Lead and mentor a team of 2–3 Account Managers, supporting their growth and reviewing their output
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- Set the standard for presentations, reporting, and client communication across the portfolio
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- Provide senior strategic input on brand positioning, communication direction, and campaign effectiveness
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- Forecast and report on account performance, risks, and growth opportunities to agency leadership
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Qualifications

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- 5+ years in a Tier 1 or Tier 2 agency
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- Minimum 4 years working on a couple of marquee brands across industries
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- Real estate experience is a must
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- Demonstrated track record of growing account revenue and retaining clients long-term
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- Prior experience managing and developing a team of account managers/executives
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- Established network and credibility within the real estate or broader marketing industry
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- Strong presentation, analytical, and communication skills at a senior, client-facing level
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- Mid to top-level strategic thinking — able to connect campaign work to broader business outcomes
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- Commercial acumen — comfortable owning P&L; responsibility for a portfolio of accounts
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- Strong negotiation skills, particularly around renewals, scope, and pricing
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- Proven people leadership — coaching, delegating, and developing a servicing team
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- Composure and sound judgment when managing escalations or high-stakes client situations
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- Ability to balance hands-on account oversight with big-picture strategic thinking
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- Strong external presence and networking ability within the industry
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📌 Director of Client Services (Pune)
🏢 Alchemist Marketing & Talent Solutions
📍 Pune