Role & responsibilities
Attend users call to provide technical support to all employees based out IN US and Canada related to IT
Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
Provide daily support to users having issues with computer hardware, software, and applications
Provide support related to network and VPN connectivity
Authenticate users and help them to unlock and rest their account and password
Support users related to O365 issues like Outlook, Teams
Configure new printer and support users to fix the issue
Configure Apple devices and help users to configure applications on phone
Create ServiceNow tickets for calls received and close it with resolution
Update and close open tickets as per defined SLA
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

Preferred candidate profile
Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.




Windows 10 Installation and troubleshooting experience • O365 administration and troubleshooting experience
Proficiency in windows and system patch/update
Experience supporting users remotely using remote admin tools
Experience working with incident management ticketing tools
Valuable working knowledge on active directory for user and access management
Should have experience handling escalation from L1 team and team management
Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
Excellent communication skills (Speak/Read/Write)
Solid troubleshooting/problem solving/Analytical skills.
Ability to work in present solutions based on technical knowledge and past experiences.
Ability to work independently with minimal supervision; self-motivated
Ability to work in a group including peers, senior/junior staff and external vendors when needed, lead projects and achieve target dates.

Perks and perks

📌 It Helpdesk Engineer Us Shift Pune (India)
🏢 Clean Harbors
📍 India