Job Description

Location: Ahmedabad

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Employment Type: Full-Time

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Shift Timing: 6:30 PM – 3:30 AM IST

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Experience Required: 4–8 Years

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Industry: IT Staffing / US Staffing / Recruitment

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About the Role

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We are looking for an experienced and highly organized HR & Operations Manager who can independently manage HR operations, employee engagement, recruitment, staffing operations, performance management, and day-to-day workforce activities.

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The ideal candidate should have hands-on experience working in the IT Staffing / US Staffing industry, managing recruiters and employees, handling recruitment operations, maintaining HR processes, and ensuring smooth coordination between management and staffing teams.

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This is a night-shift role aligned with US business hours, and candidates should be comfortable working from 6:30 PM to 3:30 AM IST.

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Key Responsibilities

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Recruitment & Staffing Operations

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- Manage end-to-end recruitment activities for internal hiring and staffing requirements.
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- Handle recruitment for IT Recruiters, US IT Recruiters, Business Development Managers, Account Managers, Sales professionals, and other operational positions.
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- Work closely with management and department heads to understand hiring requirements.
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- Manage job postings, sourcing, screening, interviews, offer negotiations, and onboarding.
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- Monitor recruiter productivity and overall recruitment performance.
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- Maintain recruitment pipelines and ensure timely closure of open positions.
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- Support US Staffing operations and coordinate with recruiting, sales, account management, and delivery teams.
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- Ensure staffing teams follow defined recruitment processes, reporting structures, and performance expectations.
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Employee Management

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- Manage employees throughout the complete employee lifecycle.
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- Handle onboarding, orientation, documentation, probation reviews, confirmations, promotions, transfers, and exits.
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- Maintain employee attendance, leave records, shift schedules, and HR documentation.
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- Monitor employee performance, productivity, discipline, and workplace conduct.
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- Coordinate performance reviews and improvement plans with managers.
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- Address employee concerns, grievances, workplace issues, and internal conflicts professionally.
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- Conduct regular employee engagement and feedback sessions.
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- Support managers in improving team productivity, accountability, and retention.
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HR Operations

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- Develop and implement HR policies, SOPs, processes, and internal guidelines.
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- Maintain accurate employee records and confidential HR documentation.
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- Prepare offer letters, appointment letters, confirmation letters, increment letters, warning letters, experience letters, relieving letters, and other HR documentation.
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- Manage leave, attendance, holiday calendars, employee databases, and HR reports.
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- Coordinate payroll inputs including attendance, leaves, incentives, deductions, and employee changes.
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- Ensure compliance with company policies and applicable employment requirements.
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- Maintain proper documentation for audits and management reviews.
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Operations Management

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- Oversee daily office and staffing operations during the US shift.
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- Coordinate between HR, recruitment, sales, business development, account management, and leadership teams.
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- Track daily, weekly, and monthly team performance.
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- Ensure employees follow work schedules, reporting processes, productivity expectations, and operational standards.
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- Identify operational gaps and implement process improvements.
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- Prepare management reports related to recruitment, attendance, employee performance, attrition, hiring, and operations.
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- Support management with workforce planning and organizational growth initiatives.
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- Ensure smooth communication between India-based teams and US business operations.
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Performance & Employee Engagement

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- Establish measurable KPIs and performance standards for employees.
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- Conduct regular performance reviews with department managers.
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- Track recruiter and staffing team performance against targets.
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- Identify underperformance and coordinate Performance Improvement Plans where required.
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- Develop employee engagement initiatives to improve retention and workplace culture.
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- Organize team activities, recognition programs, celebrations, and employee communication initiatives.
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- Build a qualified, accountable, and performance-driven workplace culture.
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Required Skills & Experience

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- 4+ years of experience in HR, Recruitment, Operations, or Staffing Management.
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- Previous experience in IT Staffing / US Staffing is strongly preferred.
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- Strong understanding of the US Staffing recruitment lifecycle.
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- Experience managing recruiters and staffing employees.
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- Strong knowledge of recruitment, onboarding, employee relations, performance management, and HR operations.
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- Experience handling employee grievances and workplace issues.
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- Strong leadership and people-management skills.
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- Excellent verbal and written communication skills.
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- Strong organizational and problem-solving abilities.
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- Ability to manage multiple priorities independently.
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- Comfortable working with recruitment targets, KPIs, and performance metrics.
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- Proficiency in MS Office / Google Workspace and HR or recruitment management systems.
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- Ability to maintain confidentiality and handle sensitive employee information professionally.
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- Experience managing performance, attendance, retention, and employee engagement.
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- Ability to work closely with founders, senior management, and department heads.
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Shift Requirement

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Working Hours: 6:30 PM – 3:30 AM IST

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Candidates must be comfortable working permanently in the US staffing/night shift.

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Apply

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Interested candidates can apply through LinkedIn with their updated resume.

📌 HR & Operations Manager (India)
🏢 Insight Talent Solution | Global Recruiting & Staffing Agency
📍 India