Role Overview

We are seeking a senior BFSI Operations Leader with strong expertise in

Life, Annuities & Retirement (L&A;) operations to own end-to-end delivery, P&L;, client relationships, and transformation initiatives across large-scale middle-/back-office and contact center operations.

Key Responsibilities
Own P&L;, revenue growth, margins, cost optimization, and operational performance for large-scale L&A; operations.
Lead multi-site delivery and large teams, ensuring SLA/KPI, quality, productivity, TAT, CSAT, and business continuity.
Serve as executive client sponsor, managing governance, QBRs, risk, compliance, and strategic account growth.
Drive digital transformation and process optimization using Lean Six Sigma, RPA, IDP, and GenAI.
Lead RFI/RFP, solutioning, pricing, operating model design, transitions, and stabilization of new business.




Build strong leadership pipelines through succession planning, talent development, retention, and performance management.
Ensure adherence to regulatory, quality, risk, and information security standards.

Must-Have
15+ years of experience in large-scale BFSI/Life Insurance operations.
Solid domain expertise across Life, Annuities & Retirement middle-/back-office and contact center operations.
Proven P&L; and margin management experience.
Experience managing large, multi-site teams and complex client operations.
Solid CXO-level client management, governance, transformation, and current business solutioning experience.

📌 L&a Operations Go/jc/4439/2026 Hyderabad (India)
🏢 Golden Opportunities
📍 India