Job Description

TCS VIRTUAL DRIVE FOR THE BELOW SKILL:-

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SKILL : SAP CUSTOMER SERVICE / PLANT MAINTENANCE

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LOCATION: PUNE

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EXP: 10 + RELEVANT EXPERIENCE

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**Eligibility Criteria:**

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- Minimum 15 years of regular education (10th + 12th + 3 years graduation)
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- BE/B.Tech/MCA/M.Sc/MS with a minimum of 5 years of relevant IT experience post-qualification
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- B.Sc/BCA Graduates with a minimum of 4.5 years of relevant IT experience post-qualification
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- Only full time courses will be considered.
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JD

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SAP CS/PM Consultant with strong expertise in Customer Service and Plant Maintenance processes. The candidate will be responsible for implementing, configuring, supporting, and optimizing SAP CS and PM solutions in ECC and S/4HANA environments. The role requires deep understanding of service management, maintenance operations, asset management, and integration with cross-functional SAP modules.

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Key Responsibilities

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- Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules.
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- Gather business requirements and translate them into SAP CS/PM solutions.
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- Configure Service Notifications, Service Orders, Service Contracts, Warranties, Depot Repair, and Field Service processes.
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- Configure maintenance processes including Preventive, Corrective, Breakdown, Predictive, Calibration, and Refurbishment Maintenance.
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- Manage Functional Locations, Equipment Masters, Task Lists, Maintenance Plans, and Work Orders.
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- Support notification, work order planning, scheduling, execution, and settlement processes.
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- Participate in end-to-end implementations, rollouts, upgrades, and support projects.
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- Work with business stakeholders to design and improve service and maintenance processes.
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- Create functional specifications and coordinate with ABAP teams for developments and enhancements.
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- Conduct system testing, UAT, training, and go-live support activities.
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- Support data migration, cutover, and post-production stabilization.
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- Troubleshoot and resolve application issues related to CS and PM modules.
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📌 SAP CUSTOMER SERVICE / PLANT MAINTENANCE (Pune)
🏢 Tata Consultancy Services
📍 Pune