Job Title: Pharmacist Online Pharmacy (App)

Location: Gurugram

Employee Type: Full Time Employee

Job Responsibilities

Prescription Verification & Validation
Review and verify prescriptions uploaded by customers on the app before order processing
Validate prescription authenticity, doctor details, patient name, dosage, and drug legality as per regulatory norms (Schedule H/H1/X compliance).
Flag unclear, incomplete, or suspicious prescriptions and reach out to the customer/doctor for clarification before dispensing.
In case of item unavailability, suggest substitutes only after consulting with the customer.

Customer Support
Provide tele/chat-based counselling to customers on dosage, drug interactions, and side effects.
Handle inbound/outbound calls/chat queries related to drug information, order status, and prescription clarifications.
Maintain professionalism and accuracy while handling sensitive health-related queries.
Ensure proper shift handover with pending order/escalation status documented.

Must To Have: Candidate must be a registered pharmacist

📌 Online Pharmacist Gurugram (India)
🏢 Morepen Laboratories
📍 India