Job Summary:

We are looking for a detail-oriented and proactive skilled to manage and monitor tickets related to ROTA, ensuring queries are handled efficiently and resolved within agreed timelines. The role involves ticket assignment, prioritization, follow-up, escalation, documentation, and reporting, while coordinating with relevant teams to ensure timely resolution.

:
Monitor ticket queues and ensure timely assignment of incidents, service requests, and tasks.
Prioritize tickets based on severity, impact, and SLA commitments.
Track ticket progress and follow up with assigned teams for resolution.
Escalate critical or overdue tickets to appropriate stakeholders.
Ensure ticket documentation is complete and accurate.
Generate ticket performance reports and identify trends.

Preferred candidate profile

Education: Any Graduate

Experience
Minimum 3–5 years of experience in ticket management,



customer support or a similar service-oriented environment.
Experience handling queries through ticketing systems;

experience with any workforce management platforms is preferred.
Experience in an international customer support/voice process, preferably within the Healthcare industry, is an advantage.
Strong communication, interpersonal, and coordination skills.
Positive understanding of ticket prioritization, escalation, follow-up, and SLA management.
Solution-oriented, with a proactive approach to managing and resolving challenges.
Solid attention to detail and ability to maintain accurate ticket documentation and records.

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Operations Specialist Bengaluru (India)
🏢 TTM Healthcare
📍 India