SaffronStays is a growing Micro Hospitality brand disrupting the hospitality market. We curate private vacation home experiences, making our member's vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.
We have 400+ homes in the best destinations across India & are looking to increase our presence on a national level.
Role: Operations Supervisor
Department: Hospitality Operations
Conducting Weekly, Monthly, and Quarterly Audits
Conducting Launch and other critical audits
Assessing urgent needs /upgrades at properties and follow-up
Conducting daily briefing /training of caretakers
Ensure all the services are updated on the property at all times
Evaluating caretakers performance and sharing feedback with reporting authority
Work collaboratively with all departments to make sure operations are running smoothly in tandem with one another
Anticipate all guest needs and respond promptly & accordingly
Ensure Guest oriented approach is cultivated and maintained in the team
Maintain standards for staff performance and customer service
Executing short-term and long-term action plans for the Operations department
Guiding and Assisting caretakers in day-to-day operations
Anticipating guests needs and suggesting appropriate experiences to the guests.
Actively seeking guest feedback during guest’s stay and ensuring his stay is delightful
Ensuring all the guest's feedback/ complaints are addressed on the highest priority
Taking guest feedback and maintaining a cordial relationship with regular guests
Ensuring all the financial transactions are recorded with precision
Ensuring the travel and other expenses are as per budgets
Rolling out current processes efficiently
Contribute to improving processes for efficient operations
Exploring prospects for recent guest experiences
Ensuring the product and service quality is as per standard operating procedures
Assisting other departments to achieve common business goals
Requirements:
Being proactive during the job
Excellent relationship management skills with guests
Extensive Travelling across properties as required by the organization
A private vehicle is necessary with a valid license