Job Description

Department: Information Technology

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Location: UDIT, Sector 68, Gurugram

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Reporting To: Head – IT

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Experience: 3–6 Years

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Joining: Immediate / Short Notice

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ROLE OVERVIEW

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The Senior Executive– IT will manage and support IT infrastructure, cloud services, endpoint management, identity and access management, IT security, networking, Wi-Fi, classroom technology, audio-visual systems, ERP, CRM, and day-to-day IT operations across the university.

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KEY RESPONSIBILITIES

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- Manage Microsoft Intune, including device enrollment, configuration, compliance, application deployment, Autopilot, and endpoint security policies.
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- Administer Microsoft Entra ID, including users, groups, MFA, Conditional Access, SSO, and access management.
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- Manage Microsoft365 / Office 365, licensing, user administration, and related services.
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- Administer Google Workspace, including Gmail, Drive, Groups, users, organizational units, and security policies.
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- Manage endpoint security, including antivirus/EDR, encryption, patching, firewall, device compliance, and endpoint hardening.
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- Provide L2/L3 support for Windows, macOS, mobile devices, VPN, Wi-Fi, networks, and IT infrastructure.
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- Manage and troubleshoot Wi-Fi infrastructure, network connectivity, access points, controllers, and user access.
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- Install, configure, and support classroom AV and technology systems, including projectors, displays, interactive panels, microphones, speakers, video conferencing, and lecture-capture systems.
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- Provide technical support for classrooms, laboratories, meeting rooms, auditoriums, and other learning spaces.
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- Manage and support the university ERP system, including user access, issue resolution, data accuracy, module coordination, and vendor coordination.
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- Support CRM platforms, including user management, workflows, integrations, reporting, and troubleshooting.
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- Coordinate with academic, administrative, and support teams to resolve ERP, CRM, AV, classroom technology, network, and IT-related issues.
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- Manage IT assets, software licenses, network devices, AV equipment, and IT inventory.
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- Monitor and resolve IT, security, network, ERP, CRM, and AV incidents within defined SLAs.
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- Assist with IT security, audits, compliance, vulnerability management, and incident response.
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- Maintain technical documentation, asset records, network diagrams, inventories, and standard operating procedures.
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- Use PowerShell and automation to improve IT administration and operational efficiency.
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- Coordinate with vendors for hardware, software, infrastructure, and technical support requirements.
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QUALIFICATION

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- Graduate in Information Technology, Computer Science, or a related field.
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- Diploma or certification in IT, Hardware& Networking, or related technical areas will be an added advantage.
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EXPERIENCE

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- 3–6 years of experience in IT Infrastructure, IT Support, Endpoint Management, or IT Security.
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- Experience in an educational institution, university, or similar enterprise environment is preferred.
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- Immediate joiner or candidate available to join at short notice will be preferred.
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TECHNICAL SKILLS

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- Microsoft Intune & Endpoint Management
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- Microsoft Entra ID &Identity; Management
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- Microsoft 365 / Office365
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- Google Workspace Administration
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- Endpoint Security / EDR
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- Windows & macOS Administration
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- LAN, Wi-Fi,DNS, DHCP &VPN;
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- IT Infrastructure & Network Administration
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- Classroom AV & Video Conferencing Support
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- University ERP Administration &Support;
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- CRMAdministration & Support
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- PowerShell / Scripting & Automation
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- IT Asset Management ⁢ Service Management
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- Vendor Coordination & Incident Management
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PREFERRED CERTIFICATIONS

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- Microsoft Intune / Endpoint Management
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- Microsoft Entra ID / Identity Management
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- Microsoft 365
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- CompTIA Security+
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- Google Workspace Administrator
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DESIRED SKILLS

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- Robust troubleshooting and problem-solving skills.
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- Good understanding of IT infrastructure and information security.
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- Ability to independently manage and resolve technical issues.
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- Good communication and coordination skills.
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- Ability to manage multiple tasks and priorities.
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- Strong documentation and organizational skills.
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- Proactive attitude and ability to work effectively with cross-functional teams.
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📌 Senior Executive Information Technology (Gurugram)
🏢 UDIT - University of Design, Innovation and Technology
📍 Gurugram