Job Description

End User Computing (EUC) Engineer – Technical Service Desk

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Job Summary

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We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently.

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Key Responsibilities

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· Provide L2 support for end-user computing workplace

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· Handle user calls, tickets, and remote support activities

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· Troubleshoot hardware, software, OS, and application issues

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· Analyze system logs and identify root cause of issues

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. Configuration of Windows Autopilot

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· Manage laptops, desktops, printers, and peripherals

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· Perform software installation, patching, and upgrades

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· Create, package, publish, and deploy applications using SCCM/Intune

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· Support domain join, user account issues, and basic Active Directory tasks

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· Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)

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· Troubleshoot VPN, Wi-Fi, network, and connectivity issues

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· Perform OS imaging, device provisioning,



and endpoint configuration

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· Handle laptop theft/loss process including device lock/wipe coordination

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· Maintain asset inventory and documentation

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· Ensure SLA compliance and timely issue resolution

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· Coordinate with L3 teams/vendors for critical incidents

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Skills Required

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· Experience in End User Computing / Desktop Support (L2)

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· SCCM and Intune knowledge

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· Windows Autopilot knowledge

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· Windows Registry

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· Windows OS troubleshooting skills

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· Basic Active Directory administration

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· O365 support experience

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· Knowledge of VPN, DNS, DHCP, and networking basics

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· Good communication and user handling skills

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· Ability to work in rotational shifts/support environment

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Preferred

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· ITIL/process knowledge

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· Experience with ServiceNow/Jira ticketing tools

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· Good customer handling and coordination skills

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? Location: DLF IT Park, Porur, Chennai

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? Work Mode: Work from Office

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? Working Days: 5 Days a Week

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? Shift: Rotational Shifts

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? Cab Facility: Provided

📌 Technical Service Desk Analyst - End User Computing (Mumbai)
🏢 Sarbajira Software
📍 Mumbai