About Netchex We’re Netchex - the fastest growing Payroll, Human Resource, Time and Attendance, and Benefits services company in America. We give HR professionals time to work on what drives their businesses forward by providing effective tools and quality personal service. We tackle big challenges, take pride in our work, and learn early and often so we can delight our clients with solutions that solve their problems every day.

Job Overview We are seeking a dedicated Product Support Specialist to join our team at Netchex with US hours. As a Client Support Representative, you will be the first point of contact for our clients, providing unparalleled service and support in resolving any inquiries or concerns they may have.

Key Responsibilities
Assisting clients with account inquiries and troubleshooting technical issues
Providing exceptional customer service through phone, email, and chat communications




Acting as a liaison between clients and internal teams to address and resolve complex issues
Documenting client interactions and maintaining accurate records

What We're Looking For
Prior experience in customer service or a similar role in a b2b SaaS company is preferred
Strong communication skills and a client-focused approach
Ability to multitask and prioritize tasks effectively
Proficiency in using CRM software and other relevant tools

Why Join Netchex?
Creative Environment: Dynamic and cutting-edge HR and payroll technology.
Growth opportunities: Numerous opportunities for advancement and skill enhancement.
Collaborative Culture: Supportive team valuing creativity and teamwork.
Impactful Work: Directly improve business success and employee experiences.
Cutting-Edge Tools: Work with the latest technology to drive growth and efficiency

📌 Product Support Specialist Bengaluru, India
🏢 Netchex
📍 Bengaluru