L&D Manager (Indore)

L&D Manager (Indore)

14 Sep
|
Important Business
|
Indore

14 Sep

Important Business

Indore

1. Training Strategy & Program Management


• Own and execute the annual L&D; roadmap aligned with business goals, client requirements, and regulatory
mandates (HIPAA, CMS guidelines, etc.)
• Design blended learning programs – ILT, vILT, eLearning, on -the -job training – for new hire onboarding,
refreshers, and upskilling


• Partner with Operations, Quality, Compliance, and Client Success to identify skill gaps and prioritize training
interventions


• Manage training calendars, batches, and trainer allocation across sites or work -from -home setups




2. Curriculum & Content Development


• Develop and maintain high -quality training content for core healthcare processes: medical coding
(CPT/ICD -10), claims adjudication, prior auth, EOB/ERA processing, and member/provider support


• Create SOPs, job aids, process guides, and assessment tools in line with client -specific requirements and
US payer landscape nuances


• Leverage authoring tools (Articulate Storyline, Rise, Adobe Captivate) to build engaging eLearning modules


• Ensure all content is current with regulatory updates (HIPAA, payer policy changes)




3. New Hire & Process Training


• Oversee end -to -end NHO (Recent Hire Onboarding) for all healthcare process roles – from Day 1 orientation
to nesting/go -live certification


• Define and track training KPIs: time -to -proficiency, assessment pass rates, nesting performance, and
attrition during training


• Collaborate with QA to establish minimum competency benchmarks before agents move to production




4. Team Leadership & Trainer Development


• Lead, coach, and develop a team of Process Trainers, Content Developers, and LMS Administrators


• Conduct TTT (Train -the -Trainer)



sessions and observe trainer delivery to ensure consistency and quality


• Drive a culture of continuous improvement within the L&D; function




5. LMS Administration & Learning Analytics


• Oversee LMS (Cornerstone, Docebo, TalentLMS, or similar) governance – course assignments, completion
tracking, and reporting


• Generate regular dashboards and insights on training effectiveness (Kirkpatrick Levels 1–3 evaluation)


• Present L&D; metrics to senior leadership and client stakeholders




6. Compliance & Regulatory Training


• Ensure timely rollout of mandatory compliance training: HIPAA Privacy & Security, PHI handling, fraud,
waste & abuse, workplace conduct


• Maintain audit -ready training records and certification matrices


• Coordinate with compliance teams for periodic re -certification drives




Requirements

Qualifications & Experience
Required


• Bachelor's degree in Education, Healthcare Administration, Business, or related field


• 6–10 years of L&D; experience, with at least 3 years in a BPO or healthcare services environment


• Strong working knowledge of US healthcare revenue cycle, payer operations, or member/provider services


• Hands -on experience designing and delivering training for large (100+ agent) operations


• Proficiency with eLearning authoring tools (Articulate 360, Captivate) and LMS platforms


• Excellent facilitation, presentation, and stakeholder management skills


Preferred


• Master's degree or certification in L&D; (CPLP, ATD, SHRM)


• Exposure to Six Sigma / Lean methodologies for process training optimization


• Experience managing multi -site or offshore/nearshore L&D; teams


• Familiarity with US payer systems (UHC, Aetna, BCBS, Cigma, Humana) and EMR/EHR platforms


📌 L&D Manager (Indore)
🏢 Important Business
📍 Indore

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Creative Content & AI UGC Creator (Narela)

Creative Content & AI UGC Creator (Narela)

14 Sep
|
Gritbyte labs
|
Narela
  • 14 Sep
  • Gritbyte labs
  • Narela

Company: MetacognixionPosition: Creative Content & AI UGC CreatorEmployment Type: Full-TimeJoining: Immediate Joiner PreferredExperience: 1–3 years preferred; strong freshers with an exceptional por [...]

Presales Engineer (Chennai)

Presales Engineer (Chennai)

14 Sep
|
PraganSys IT Consultancy
|
Chennai
  • 14 Sep
  • PraganSys IT Consultancy
  • Chennai

Urgent Hiring – Presales Engineer | Immediate JoinerAbout the Role:We are looking for a Presales Engineer who can understand customer requirements, design suitable IT solutions, and support the sale [...]

Subscribe to this job alert:

Get the latest job offers by email for: l&d manager (indore) / indore

Sales Manager - Team Leader (Vadodara)

Sales Manager - Team Leader (Vadodara)

14 Sep
|
TekPillar®
|
Vadodara
  • 14 Sep
  • TekPillar®
  • Vadodara

TekPillar is one of India's leading recruitment and talent solutions companies, helping professionals build successful careers while supporting top organizations across the BFSI sector with the right [...]

Data Scientist (Chennai)

Data Scientist (Chennai)

14 Sep
|
True Tech Professionals
|
Chennai
  • 14 Sep
  • True Tech Professionals
  • Chennai

Hiring: Data Scientist – GenAI / LLMLocation: CoimbatoreWork Mode: HybridExperience: 6+ YearsWe are looking for an experienced Data Scientist with strong hands-on expertise in Python, FastAPI, GenAI [...]

Subscribe to this job alert:

Get the latest job offers by email for: l&d manager (indore) / indore