Basic Information:
Job Name
Assoc Network Ops Control Specialist - India
Country
India
State
IN_Maharashtra
City
Pune
Date Published
07-May-2026
Job ID
46797
Travel
You may occasionally be required to travel for business
Looking for details about our perks?

Description and Requirements:
CareerArc Code
CA-PC
Hybrid: #LI-Hybrid

This Is Helix. Powered by You.
At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builderswho believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions,



and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.- Our SaaS Ops department focuses on delivering SaaS excellence and a outstanding SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard - this is the place for you
Here is how, through this exciting role, you will contribute to BMC Helix’s and your own success:
Act as a first-level escalation point, collaborating closely with second-line support, Major Incident Management (MIM), and SRE teams to drive coordinated resolution.
Support both proactive and reactive operational objectives, including outage management, impact assessment, and participation in key op

📌 Helix Assoc Network Ops Control Specialist Pune
🏢 BMC Software
📍 Pune