Job Description - Call Support Executive

Role: Call Support Executive

Department: Customer Support / Customer Service

Responsibilities:
Handle customer queries through live Call & messaging platforms.
Provide quick and accurate information about products, services, or company policies.
Resolve customer complaints and issues in a skilled manner.
Guide customers with troubleshooting steps or solutions.
Maintain proper Call records and update customer information in the system.
Escalate complex issues to the relevant department or supervisor.
Ensure high customer satisfaction by providing polite and helpful responses.
Follow company communication standards and response time targets.

Required Skills:
Positive written communication skills.
Basic computer knowledge and typing speed.
Ability to handle multiple Calls and Chats simultaneously.
Problem-solving and customer-focused attitude.
Basic knowledge of CRM tools

Qualifications:
Graduate

Preferred Skills
Basic understanding of customer handling and communication etiquette.

Location
Pune and Kolkata

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Chat Support Executive Pune (India)
🏢 Divinelane
📍 India