Desktop Support Level 2

IT Support / Helpdesk - Full-time

Job Brief

Reporting to the IT Manager, the Desktop Support Level 2 is responsible for in office and remote management support of multiple site networks of various sizes and levels of complexity. This position requires handling a full range of tasks, including Azure support, O365, desktop, server, network, and mobile device support. The Engineer must provide superior service with limited to no supervision consistently.

Required Skills:
5+ years of Desktop Technical Support or related experience.
Provides support to end users with an enthusiastic attitude to analyse, troubleshoot, and resolve issues to the customer’s satisfaction.
Positive understanding of Office 365 Administration and support.
Experience with Office 365 and Microsoft’s Software/Applications.
Ability to troubleshoot and configure hardware such as printers, laptops, etc.
Confident and comfortable with client-facing activity.
Management and/or troubleshooting of the following technologies:
◦ Solarwinds

◦ Kaseya RMM
Hardware Support: Headsets, Docks, Monitors,



etc.
O365 Administration and support:
◦ User Management (Entra ID)

◦ Exchange Management

◦ Intune Device Management (AutoPilot / Lost Mode / etc.)
Windows 10 and 11 Support - Basic to Advanced troubleshooting (Drivers/OS Corruption, etc.)
Mobile Device Support:
◦ iOS troubleshooting

◦ Hardware troubleshooting

◦ Verizon/T-Mobile Portal
Bonus Skills:
◦ Patch Management

◦ PowerShell

◦ 8x8 Phone System

◦ Azure Cloud Resources (Files, VPN)

◦ Certifications: CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.

◦ Experience with LAN/WAN, Routers, WiFi (WAPs), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.

Responsibilities:
Demonstrate robust time management and professionalism at all times.
Must be detail-oriented and motivated to provide a positive customer experience.
Possess a strong desire to know “how” and “why” things work

📌 Desktop Support Level 2 Kolkata
🏢 Itvan Tech
📍 Kolkata