Key Responsibilities
Customer Complaint Management:
Maintain and update the customer complaint register/book.
Record service requests, complaints, and follow-up details accurately.
Ensure timely resolution and proper coordination with technicians.
Service Appointment Coordination:
Schedule and confirm customer appointments for:
Air Conditioner (AC) services
Solar system services
Coordinate service timings between customers and technicians.
Handle rescheduling and emergency service requests when required.
Customer Card / Record Management:
Create and maintain customer service cards/files for AC and solar customers.
Update customer details, service history, AMC details, and pending issues.
Maintain proper documentation and digital records.
Technician Tracking & Coordination:
Track daily movement and work status of technicians.
Monitor technician assignments and service completion status.




Ensure technicians reach customer locations on time.
Daily Reporting:
Collect daily work reports from technicians.
Prepare and submit daily service status reports to management.
Maintain records of completed, pending, and follow-up jobs.
Attendance Management:
Maintain daily attendance records of technicians and staff.
Monitor leave, late arrivals, and field attendance.
Submit attendance updates to management regularly.

Required Skills:
Valuable communication and coordination skills
Ability to manage records and reports efficiently
Robust follow-up and organizational skills
Ability to work in a fast-paced service setting

Preferred Qualification
Graduate or equivalent qualification

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Department Navi Mumbai (India)
🏢 SOLTHERMAL PANELS
📍 India