Job Description - Senior Operations Executive

Operations & Administration Division

Experience: 3+ Years
Employment Type: Full time
Level: Mid-Senior
Work Mode: In office

Role Overview
Manage daily operational activities and ensure smooth workflow.
Monitor processes and implement operational improvements.
Prepare operational reports and maintain documentation.
Coordinate with Sales, HR, Finance, and IT departments.
Resolve operational issues and escalations efficiently.

Team Handling & Leadership
Supervise and guide junior operations staff.
Assign tasks and monitor team productivity.
Manage attendance, shift schedules, and leave records.
Conduct team meetings and performance reviews.

Vendor Coordination
Handle vendor communication, negotiations, and follow-ups.
Track purchase orders, deliveries, and payments.
Maintain vendor records and evaluate vendor performance.
Coordinate with Finance for timely invoice processing.

Customer Handling & CRM
Resolve customer queries and complaints professionally.




Maintain CRM records and update customer interactions.
Coordinate with Sales for onboarding and client support.
Prepare customer reports and service summaries.

Data Management & MIS Reporting
Maintain operational data and department records.
Prepare MIS reports, dashboards, and trackers in Excel.
Ensure data accuracy and timely report submissions.
Manage digital and physical documentation.
Respond to client and internal queries within timelines.
Follow up on approvals, quotations, and pending tasks.
Maintain proper communication records.

Tally & Financial Coordination
Manage entries related to invoices and purchase records in Tally ERP.
Coordinate with Accounts for reconciliation and GST entries.
Track vendor payments and receivables.
Support audit and monthly closing activities.

Required Skills:
Team Handling & Leadership
Vendor Coordination & Negotiation
Customer Handling & Complaint Resolution
Advance

📌 Senior Operations Executive Indore (India)
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