At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and creative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact?

What’s in it For You:
You will join a growth company offering a market-market-competitive salary and benefits.:
The ability to make an impact and shape your career with a company that is passionate about growth.
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
Feel proud each day to work for a company that provides clean water, safe food, abundant energy and healthy environments.

Job Descriptions:
Key Responsibilities:
Lead and supervise a team of associates across shifts
Monitor performance, provide coaching, and conduct regular feedback sessions




Ensure timely resolution of tickets and escalations in line with SLAs
Manage escalation protocols and serve as point of contact for critical issues
Implement and maintain procedures, documentation, and knowledge base
Track KPIs and metrics to assess team performance and identify improvement areas
Liaise with global IT teams, business units, and vendors to ensure seamless support
Communicate system updates, outages, and resolutions to relevant stakeholders
Onboard new team members and conduct training on tools, systems, and processes
Promote a culture of continuous learning and service excellence

Qualifications:
Bachelor’s degree
8+ years of experience in Customer support/helpdesk roles, with 3+ years in a supervisory capacity
Prior experience in a GCC/GBS or shared services environment is highly preferred
Strong knowledge of helpdesk systems, remote support tools, and ticketing platforms like Salesforce, ServiceNow ,
Excellen

📌 Pricing & Support Supervisor Pune
🏢 Ecolab
📍 Pune