About Oracura

Oracura is a up-to-date oral care brand committed to offering high-quality, science-backed dental products. Our mission is to make oral hygiene easy, effective, and accessible through innovation, education, and awareness.

Role Overview

Key Responsibilities
Resolve customer concerns promptly and provide suitable solutions
Assist customers with order tracking, returns, exchanges, and product-related information
Maintain accurate records of customer interactions and feedback
Coordinate with internal teams for timely issue resolution
Deliver excellent customer service and build positive customer relationships
Support daily customer support and operational activities

Eligibility Criteria
Graduate in any discipline
Good verbal and written communication skills
Basic knowledge of computers and MS Office
Strong interpersonal and problem-solving abilities

Preferred Skills




Prior experience in customer service or e-commerce support is an added advantage
Ability to manage multiple customer conversations efficiently
Positive, professional, and customer-focused attitude
Familiarity with CRM tools will be preferred

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Internet reimbursement
Provident Fund

Ability to commute/relocate:
Navi Mumbai, Maharashtra (Navi Mumbai): Reliably commute or planning to relocate before starting work (required)

Education:
Bachelor's (required)

Experience:
Customer service: 1 year (preferred)

Language:
English (required)

Location:
Navi Mumbai, Maharashtra (Navi Mumbai) (required)

Work Location: In person

📌 Customer Service Executive Navi Mumbai (India)
🏢 Oracura Solutions
📍 India