Job Description: TelecallerReporting To

VP

Job Summary

The Telecaller is responsible for handling patient calls, enquiry calls, and feedback calls, explaining hospital services, booking and confirming appointments, following up with patients, and maintaining accurate call records. The role requires positive communication skills, patience, telephone etiquette, and a polite, professional attitude while interacting with patients and enquiries.

Key Responsibilities
Make and receive calls from patients and new enquiries.
Handle enquiry calls and feedback calls in a polite and skilled manner.
Explain hospital services, doctors’ availability, appointment process, and basic hospital information.
Schedule, reschedule, and confirm patient appointments.
Follow up with current enquiries, missed calls, pending appointments, and patient reviews.
Maintain daily call records and update patient details accurately.
Maintain the customer database with accurate and up-to-date patient/enquiry information.
Coordinate with the front office, doctors’ assistants,



and other departments when required.
Remind patients about appointments, review visits, procedures, and follow-up consultations.
Handle patient queries politely and escalate clinical or sensitive questions to the concerned staff.
Support promotional campaigns, health camps, and patient awareness activities through calls.
Maintain confidentiality of patient information at all times.

Required Skills:
Good communication skills in Tamil and English.
Malayalam or Hindi communication skills will be an added advantage.
Polite telephone etiquette and professional speaking manner.
Basic computer knowledge.
Ability to handle patient calls patiently and professionally.
Good follow-up and record-keeping skills.
Ability to coordinate with team members and departments.

Qualification
Minimum qualification: 12th pass / Diploma / Any degree.
Previous experience in a hospital, clinic, customer care, or te

📌 Tellecaller 36hv+8hj (India)
🏢 CDFC
📍 India