Are you passionate about service excellence? Would you love to work for a global organization that is doing more positive for people and planet?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.
The role is based in Sricity, India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference:
Drive seamless end-to-end OTC operations
Enhance customer satisfaction through timely service and issue resolution
Ensure accurate order processing and delivery commitments
Act as a strong bridge between customers and internal teams
Improve efficiency through proactive communication and coordination
What Makes You the Right Fit:
Experience in Customer Service / Order Management / OTC processes
Hands-on exposure to SAP (SD/MM preferred)
Strong Excel and data analysis skills
Excellent communication and stakeholder management
Ability to multitask and manage high-volume operations
Customer-centric approach with robust ownership mindset
How Would You Stand Out:
Advanced Excel skills (dashboards, data insights, automation)
Experience in process improvement or workflow optimization
Exposure to global customers or shared services workplace
Strong analytical and problem-solving capabilities
Proven ability to handle complex customer scenarios
Why Choose Us:
Opportunity to work on end-to-end OTC operations
Exposure to cross-functional and global teams
Dynamic and collaborative work environment
Continuous learning and career growth opportunities
Strong process-driven and performance-oriented culture
We are a global leader in taste, scent, and nutrition, offering our custo
📌 Customer Service Representative Iii Srikakulam
🏢 International Flavors & Fragrances
📍 Srikakulam
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