Job Title: CRM Executive

Experience: 1 - 4 Years

About Company:
Lighthouse Info Systems Pvt. Ltd. is a rapid-growing ERP solutions company with a presence in 15+ countries, delivering business automation solutions across multiple industries.

Job Summary:
We are seeking a proactive CRM Executive/Manager responsible for the implementation, management, and coordination of the CRM module. The role also involves managing customer relationships and supporting CRM project teams to ensure a seamless client experience and foster long-term engagement.

Key Responsibilities:
Must understand Sales Offers, Pricings, & Schemes,
Basic awareness of Sales process, C&F;, Dealer, & Distributers Mgmt.
Must know Sales Team’s Activities, Designation & Hierarchies.
Should understand fundamentals of configurations, implementation & Db Mgmt.
Act as a single point of contact for assigned clients
Handle client queries, complaints, and follow-ups effectively




Coordinate with ERP Consultants and Technical Teams for issue resolution
Track customer interactions, service requests, and project updates
Ensure timely communication with domestic and international clients
Generate reports related to client engagement and service performance

Required Skills:
Solid communication skills (written & verbal)
Client handling and relationship management skills
Basic understanding of CRM tools / ERP systems
Positive knowledge of MS Excel and reporting
Ability to multitask and coordinate across teams
Problem-solving mindset with customer-first approach

Qualification:
Any Graduate (BBA, B. Com, BCA preferred)
Experience in CRM / Customer Support / IT Support / ERP domain preferred

Pay: ₹15,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Crm Executive Nagpur (India)
🏢 Lighthouse Info System
📍 India