Job Title: GR Product Support Analyst
TPM is a core service from Global Procurement, for colleagues to fulfil their Third Party Risk accountabilities associated with the use of Third Parties underpinned by a globally consistent workflow tool, currently RSA Archer and OneTPM (ServiceNow).
The Global Register is a workflow tool that enables HSBC to manage Materiality Assessment, Outsourcing Determination, and Regulatory Reporting for services provided by both internal and external third parties.

In this role, you will:
Ensure that business requirements are accurately captured, regulatory obligations are understood, and the tool delivers a consistent, compliant and high-quality user experience across global teams.
Gather, document and validate business requirements for enhancements, current features and regulatory changes. Analyse non-standard or complex requests to assess impact, feasibility and alignment with existing design principles.
Work closely with technology teams to clarify requirements, support agile processes, and ensure successful delivery of changes.



Conduct design reviews to ensure enhancements maintain data integrity, usability and compliance alignment.
Collaborate with representatives from global business units, policy & compliance experts, and operations to understand needs and ensure the tool meets expectations. Prepare and deliver training materials, guidance documentations and communications for system changes.
Monitor feedback, issue themes and data quality to identify improvement opportunities. Support the governance and reporting of process & system changes for the GR. Technology and Opsl Risks are identified, managed and escalated in line with Group and business objectives

To be successful you will:
Proven experience as a Business Analyst in Third Party Management (TPM) / supply chain risk management / Procurement systems, preferably within a Banking or Financial Services setting. Ability to elicit and translate complex regula

📌 Gr Product Support Analyst Hyderabad
🏢 HSBC Global Services
📍 Hyderabad