Sales & Customer Relationship Executive – Scrap Collection

Location: Himmatnagar/Ahmedabad

Department: Sales & Customer Support

Employment Type: Full-Time

Experience: 1–3 Years preferred

About the Role

We are seeking a customer-focused executive to manage leads, communicate via phone and WhatsApp, coordinate pricing and pickups, and ensure a smooth customer experience.

Key Responsibilities
Handle enquiries from phone, WhatsApp, website and social media.
Understand customer requirements, location, quantity and pickup time.
Maintain lead records, follow up regularly and update CRM/tracking sheets.
Coordinate pricing and quotations with the Operations Team.
Handle basic negotiations within approved limits.
Coordinate confirmed pickups and keep customers updated.
Resolve complaints related to pricing, delays, weighing and service quality.
Maintain daily reports on leads, follow-ups, pickups and complaints.
Escalate complex issues to management.

Required Skills
Excellent verbal and written communication.
Strong phone, WhatsApp and follow-up skills.
Customer handling,



negotiation and coordination abilities.
Problem-solving and conflict-resolution skills.
Basic Excel/Google Sheets and CRM knowledge.
Organized, proactive and skilled under pressure.

Preferred Candidate
1–3 years of experience in sales, telecalling, customer support, CRM, business development or operations.
Experience in scrap, recycling, logistics or collection services is an advantage.
Gujarati and Hindi preferred; basic English is an advantage.

Key Performance Indicators
Lead handling and conversion rate.
Follow-up efficiency and response time.
Successful pickups.
Customer satisfaction and complaint resolution.
Accurate coordination and reduced missed leads.

What We Expect

You should take ownership of each customer from enquiry to completed pickup by communicating clearly, coordinating with operations and ensuring a professional experience.

If you are confident on calls, valuable at WhatsApp communication and solid at follow-ups, we would love to hear from you.

📌 Sales Executive Ahmedabad
🏢 Mr.Kabadiwala
📍 Ahmedabad