Roles ResponsibilitiesKey Responsibilities
Conduct As-Is process assessments across R2R and O2C mapping current workflows, controls, SLAs, pain points, and FTE effort.
Prepare detailed Business Requirement Documents (BRDs) capturing client needs, process gaps, and solution requirements.
Design and build AI pipelines leveraging GenAI/ML/RPA/Agentic AI tech stacks to automate manual, high-effort activities (reconciliations, journal postings, cash application, collections, dispute management, reporting, etc.).
Identify and evaluate the right AI/automation tech stack (e.g., Xelix, HighRadius, BlackLine, or similar) suited to client requirements.
Craft the To-Be process design reimagined, AI-first workflows with explicit governance, control points, and measurable KPIs (TAT, accuracy, productivity).
Own end-to-end solutioning from chance identification to implementation roadmap and business case (cost-benefit, ROI).
Act as the primary client-facing consultant, running workshops, presenting findings, and building trusted advisor relationships with finance stakeholders.




Drive digital transformation initiatives, working cross-functionally with technology, delivery, and client teams to ensure successful rollout and adoption.
Track post-implementation performance and identify scaling/expansion opportunities across other LOBs/geographies.

Required Skills Experience
510+ years in FA operations/consulting, with hands-on expertise in R2R and O2C processes.
Proven experience conducting process assessments and writing BRDs/FRDs.
Working knowledge of AI/GenAI/RPA/Agentic automation platforms in finance operations.
Robust process design, business case, and stakeholder management skills.
Excellent client-facing communication and presentation skills.
Prior experience driving finance digital transformation programs preferred.
Consulting background (Big 4, BPO/BPM, or FA shared services transformation) is a plus.

Educational RequirementGraduate

Preferred SkillsFinance Accounts->Standard FA

Service LineBPO Service Line

📌 Senior Associate Consultant Bengaluru
🏢 Infosys BPM
📍 Bengaluru