Analyst | Product Support Specialist- Payments| Customer Strategy & Design
Location: Hyderabad

The team Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about Customer

Your work profile

As an Analyst in our Team youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Work you’ll do as a Senior Executive
This role focuses on delivering customer support for Payments products and money movement services, helping customers with payment processing, funding issues, transaction troubleshooting, bank connectivity concerns, and related workflows. Specialists independently manage customer issues, provide accurate guidance, and ensure a seamless customer support experience while driving customer satisfaction.
Handle customer interactions via voice, chat, and email
Support customers with product troubleshooting, workflow navigation, installation, and “how to” queries
Diagnose and resolve moderate complexity issues
Maintain end to end ownership of customer cases
Ensure detailed and accurate documentation for every case




Identify prospects for feature adoption and product upgrades
Support serves to sell actions or pass high intent leads to sales teams
Ensure adherence to QA, documentation, and process standards
Handle customer queries independently with minimal supervision
Deliver robust performance on KPIs (quality, CSAT, productivity)
Actively identify customer needs and enable sales opportunities
Maintain high quality and compliant case documentation

Desired Qualifications
Required Qualifications
Bachelor’s degree (Commerce or Finance preferred)
1–3 years of experience in product support, SaaS, or customer support roles
Mandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domains
Experience supporting payment processing, banking, merchant services, money movement, or transaction-related workflows preferred
Handled International voice processes
Solid product troubleshooting capability Basic to intermediate accounting knowledge
Versant B2+ to C1 preferred
CRM proficiency
Multichannel handling capability

📌 Senior Executive Customer Support Payments Hyderabad
🏢 Deloitte Shared Services India
📍 Hyderabad