Key Responsibilities:
Monitor and manage daily last mile delivery performance across courier partners and regions.
Track SLA adherence, delivery rate, and RTO percentage, ensuring targets are met.
Coordinate with courier partners and internal stakeholders to resolve escalations promptly.
Analyze delivery exceptions (NDRs, undelivered, RTO, etc.) and ensure timely reattempts and closures.
Review zone- and pincode-level performance to identify bottlenecks and initiate corrective actions.
Maintain daily/weekly dashboards and reports to provide visibility to

management.
Work closely with the tech and operations teams to drive process automation and efficiency.
Ensure compliance with SOPs and implement operational best practices across partners.

Key Skills & Competencies:
Robust understanding of Last Mile logistics and courier operations.
Proficiency in Excel, Google Sheets, and MIS reporting.
Analytical mindset with ability to interpret data and derive insights.
Excellent communication, coordination, and problem-solving skills.
Ability to work in a quick-paced, high-volume workplace.
Knowledge of 3PL partner management and performance governance.

📌 Senior Executive Last Mile Gurugram (India)
🏢 Nimbuspost
📍 India