Role & responsibilities
Manage the day-to-day functioning of the e-commerce department.
Drive online sales and work towards monthly revenue and growth targets.
Manage and guide the e-commerce team across online sales, customer experience, catalogue and order operations.
Monitor key metrics including sales, orders, conversion, leads and customer enquiries.
Ensure effective follow-up of website, WhatsApp, phone and other digital leads.
Oversee order processing, stock coordination, QC, dispatch, delivery, returns and refunds.
Handle/escalate significant customer service issues and ensure a premium customer experience.
Coordinate with stores, marketing, accounts, logistics and other internal teams.
Develop SOPs and processes to improve efficiency and accountability.
Prepare regular e-commerce performance reports/MIS for management.
Work with management and external agencies during the upcoming website redevelopment.
Identify prospects to improve conversion,



customer experience and overall online growth.

Preferred candidate profile
5 - 8+ years of relevant e-commerce experience.
Experience managing at least approximately 20 lakh+ in monthly online business and/or 200+ monthly orders is preferred.
Previous experience managing an e-commerce team and day-to-day operations.
Understanding of online sales, customer experience, fulfilment and e-commerce platforms.
Experience with Shopify or another major e-commerce platform is preferred.
Solid analytical, communication and team-management skills.
Ability to take ownership and work independently.

Experience in watches, jewellery, luxury/premium retail, fashion, beauty, electronics, omnichannel retail or other organised e-commerce businesses would be an advantage.

📌 Senior Manager E Commerce & Digital Operations Hyderabad
🏢 Kamal Watch
📍 Hyderabad