Key Responsibilities
Provide accurate and timely information regarding flight options, fares, and travel policies.
Resolve customer issues with empathy, professionalism, and attention to detail.
Coordinate with internal teams to ensure smooth issue resolution.
Maintain detailed records of customer interactions and feedback.
Work in a rotational shift environment to support 24×7 operations.
Requirements:
Minimum 6 months-2 years of experience in customer service or support (travel industry experience preferred).
Excellent communication skills (verbal and written).
Strong problem-solving and multitasking abilities.
Basic computer proficiency and comfort with CRM or booking tools.
Positive attitude and willingness to work in a fast-paced, customer-focused environment.
Flexibility to work rotational shifts and rotational week offs.
Perks & Benefits
Cab facility provided for pickup and drop.
Meal facility available on-site.
Competitive salary with incentives based on performance.
Friendly, growth-oriented work workplace.
How to Apply
Perks:
Commuter assistance
Flexible schedule
Food provided
Paid sick time