Job Title: Telecaller Executive (Hearing Aid Division)Location: Belapur, Navi Mumbai

Department:
Sales & Customer Support

Reports To:
Sales Manager / Operations Head

Job Summary

We are looking for a proactive and empathetic Telecaller Executive to handle inbound and outbound calls, generate leads, and assist customers with hearing aid inquiries. The role involves understanding customer needs, explaining product features, and converting inquiries into consultations or sales while maintaining a high level of customer satisfaction.

Key Responsibilities1. Lead Handling & Calling
Handle inbound calls from leads generated through digital campaigns, website, and referrals
Make outbound calls to potential and existing customers
Follow up on leads regularly as per defined TAT
Customer Consultation
Understand customer concerns related to hearing issues
Explain hearing aid types, features, and advantages in straightforward language
Guide customers on booking appointments, demos, or clinic visits
Sales Conversion




Convert inquiries into appointments or direct sales
Promote ongoing offers, discounts, and packages
Upsell and cross-sell relevant products or services
Data Management
Maintain accurate records of calls, leads, and follow-ups in CRM/Excel
Update lead status and remarks after every interaction
Coordination
Coordinate with clinic staff / audiologists for appointments
Ensure smooth handover of qualified leads to the sales or clinical team
Customer Experience
Maintain polite, patient, and empathetic communication (especially with elderly customers)
Handle objections and queries effectively
Ensure high customer satisfaction and retention

Key Skills & Requirements
Excellent communication skills in Hindi & English and Marathi or Gujarati (regional language is a plus)
Robust persuasion and listening skills
Ability to handle elderly or sensitive customers with patience
Basic understanding of sales process and customer handl

📌 Tele Caller Executive Cbd Belapur (India)
🏢 Hearing aid Manufacturing
📍 India