Greeting from Intercont Freight Liners.

We are currently hiring for Customer service executive Freight Forwarding.

Location: Nashik

Customer Service & Shipment Management
Act as the single point of contact for assigned customers and support customer onboarding.
Manage end-to-end shipment coordination including booking, documentation, customs clearance, operations, and finance.
Share vessel schedules and shipment updates with customers.
Create and maintain estimates, buy/sell rates, customer orders, jobs, and transportation details in ERP.
Coordinate booking requests, track container pickup, and update container and VAS service details in ERP.
Ensure timely receipt of Shipping Instructions (SI) before cutoff and maintain shipment documentation.
Handle pre-shipment and post-shipment activities, including nomination shipments with agents as per agreed terms.
Ensure timely invoicing, payment collection, and resolve customer invoice disputes.

CHB Documentation
Coordinate with customers for shipment invoices, certification requirements, and KYC documentation,



including customs registration for current shippers.
Prepare and share invoices, VGM copies, and documentation with CHA, booking, and internal teams.
Send checklists and draft certificates (Phyto, AIFTA/IMCECA, GSP, fumigation, etc.) to customers for approval and coordinate with agencies for issuance.
Provide BL draft instructions, obtain BL first print approval, and coordinate with the BL team for finalization.
Share SB numbers, LEO copies, and clearance updates with BL, customs, and Form-13 teams.
Prepare and circulate daily container and shipment reports with invoice, SB, seal, container, and transport details.
Manage documentation amendments and corrections (Shipping Bill, BL, certificates) with relevant agencies and teams.
Coordinate for examination reports, stuffing photos/videos, and other compliance requirements for customs clearance.

Support Responsibilities
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📌 Customer Service Executive Freight Forwarding Nashik
🏢 Intercont Freight Liners
📍 Nashik